Access Plan (TAP) Access guarantees to have spares on hand in the event an emergency was to occur. Access tries to follow basic customer lead time for any customer without Access’ support contracts. We target 2 to 3 business day service calls and 3 to 5 days on any changes but these times may vary considerably longer. For critical communications infrastructure we highly recommend a priority TAP or DAP service contract and the priority scheduling included with these plans. Access takes pride in provided adequate, professional and efficient customer service. Customer satisfaction is our number 1 priority.