Services

With the current speed of technology, competitive system sales and expanding product lines, equipment is being installed by many different companies with differing levels of experience. The bottom line is that no matter which system you select your system is only as reliable as the quality of the installation. Without a quality installation you cannot have reliable trouble free operation. You might know someone who can install almost anything, but are you certain they can install it properly? How long has your data vendor been installing phones? Do they have enough experience with telephones to properly manage this critical part of your infrastructure? At Access we pride ourselves on and stand behind the quality of our installations. Our installers have years of experience in telecommunications and have seen first hand the difference quality installations make to reliability and serviceability.

No matter how well designed or reliable a system is, all installations will at some time need repair. Whether it is as simple as a user who forwarded their phone somewhere inadvertently or a lightning strike that damaged every piece of electronic equipment in your office, our factory trained, certified technicians have the experience and knowledge to quickly resolve the problems and get you communicating again.

As your business grows, your communications needs change. When someone gets a new office or there is a change in personnel there is nearly always some change required to your office communications system. We understand this and can provide you the best value as you grow your telecommunications and data network. Our Total Access and Direct Access programs can even provide these moves and changes at no cost to you.

Our specialists have years of experience evaluating, reconciling and recommending solutions tailored to your business’ individual needs. Solutions in the area of voice and data communications are never one size fits all. Two businesses that are the same in every other aspect can and often do have drastically different communications needs. You can count on your Account Representative or our Customer Advocate to give an accurate recommendation when purchasing a new system or any time you need us to evaluate with you whether your current system is meeting your needs.

While we have and promote exceptional Call Accounting software available for purchase, many customers do not need the full feature set of the platform or do not wish to have an additional server to manage. For these customers, we have available a hosted, web based call accounting platform available for a monthly fee.